mds:connect offers your practice a full range of services like Appointment Reminders, No-Show follow ups and Patient Balance Reminder messages, that are seamlessly integrated with our Practice Management System. With mds:connect, you will receive the following benefits:

Regain Lost Income

No-shows cost your practice revenue. Dramatically reduce no-shows, helping you regain that lost income.

Better Staff Utilization

Take back your staff's valuable time for more important tasks.

Multiple Delivery Methods

Send reminder messages to patients by telephone, email and text message.

Patient Feedback

Patients can respond to messages to confirm, reschedule or cancel their appointment. Patients have the option to speak to someone at your office.

Flexible Messaging

Customize multiple messages for your practice for different appointment types, locations or providers.

Human Recorded Messages

No computer generated voices to confuse your patients.


Q. Can I customize my messages?

A. Yes, you can select the human recorded voice of your choice and fully customize your messages based on location, provider, and appointment type. You can also fully customize your text and email messages.

Q. Where do I see the status for the appointment reminders?

A. mds:connect is seamlessly integrated with the MD Synergy Practice Management system. You can see the status of the reminders on your appointment books as shown below:

mds connect appointment

Q. How do I sign up and is there a setup fee?

A. There is no setup fee. Contact sales@mdsynergy.com for a no obligation quote.

Q. Is there a trial period?

A. Yes, you get a 30 day risk free trial. If you are not happy with the services within the first month after go-live, you can cancel the service and you will not be charged.

Q. How long is the contract?

A. There is no contract term or cancelation fees. Our client satisfaction and retention is well above industry average so we feel there is no need to bind our customers in unfair contracts.


How to Get Started?

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