HIPAA-Compliant Internal Chat Your team, in one secure
thread.
Stop chasing staff down the hallway. Stop texting PHI from personal phones. Althea Smart EHR’s built-in chat keeps providers, MAs, and front-desk in sync across iPhone, iPad, and desktop, with the modern messaging features your team already expects, secured for clinical use in real time.
The end of hallway chasing.
Stop interrupting providers mid-exam. Stop sending PHI from personal phones. Stop losing decisions in disappearing text threads. Internal Chat keeps the whole practice in sync, on the same secure platform you already use to chart.
Realtime, Cross-Device
Messages deliver instantly across iPhone, iPad, and desktop. Start a thread at the front desk, finish it on the iPad in the exam room, never miss a beat in between.
Modern Messaging Experience
Threaded replies, emoji reactions, typing indicators, read receipts, and @mentions. The same patterns your team already uses on consumer apps, secured for clinical use.
HIPAA-Secure Rich Media
Share photos, videos, lab images, and PDFs inside any conversation. Every attachment inherits the same encryption and audit logging, and can be saved straight to the patient’s chart.
From question to answer.
In four steps.
Whether you’re messaging a single MA or the whole front-desk team, the path from typed message to delivered, encrypted, audit-logged answer is the same, and it never leaves Althea Smart EHR.
From any chart, schedule, or home screen, open a direct message or jump into a group channel like #front-desk or #billing.
Type the message, drop in a photo or PDF, @mention the right person. Encryption and audit logging happen automatically, no extra steps.
Recipients see the message instantly on whatever device they’re using. Typing indicators, read receipts, and reactions keep everyone aligned.
Answers, decisions, and tasks live in a searchable record. No more “what did we decide?”, the thread is always there to scroll back through.
See the conversation.
A real workflow question goes in. A clear answer, an action, and a searchable record come out. No interrupted exam. No personal text threads.
Live Thread Outcome, Logged & Searchable Independently Rated. Federally Certified.
Physician Approved.
Althea Smart EHR Internal Chat
The essentials, operational, technical, and compliance, answered briefly.
Yes. All messages are end-to-end encrypted in transit and encrypted at rest, audit-logged, and access-controlled to the practice’s user roster. PHI mentioned in messages is contained within the same secure boundary as the chart itself, and MD Synergy signs a BAA with every practice.
Internal Chat is fully native to Althea Smart EHR on iPhone, iPad, and any modern web browser. The same conversation syncs across every device in real time, so a message you start at the desk continues seamlessly on the iPad in the exam room.
Yes. Create one-to-one direct messages or group channels for any team configuration, front desk, MAs, providers, billing, or per-location. Channels can be public to the practice, private to selected members, or pinned to specific roles.
Threaded replies, emoji reactions, typing indicators, read receipts, @mentions, message editing, message search, pinned messages, and unread badges. The experience matches what your team already expects from consumer messaging apps, just secured for clinical use.
Yes. Share photos, PDFs, and lab images directly inside any conversation. All shared media inherits the same encryption and audit logging as the rest of the chat. File previews open inline, and attachments can be saved to the patient’s chart with one tap if relevant.
Each user controls notification preferences per channel and by quiet hours. Mute a channel during a procedure, set Do Not Disturb across the practice schedule, or escalate priority @mentions only. Notifications respect device focus modes on iPhone and iPad.
That is exactly the goal. Practices that adopt Internal Chat report fewer interruptions, less hallway chasing, and a clear, searchable record of who said what, when, eliminating the back-and-forth on text threads, sticky notes, or personal phones that should never carry PHI.
Stop chasing. Start chatting.
A 15-minute live demo is the fastest way to see Althea Smart EHR Internal Chat in action with your own team.
Schedule Your Free Demo